Driving customer adoption, retention and satisfaction for an assigned book of accounts
Providing analyses on booking trends and pricing performance for clients
Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team for Guidance accounts
Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions
Securing annual subscription renewals and uncovering expansion opportunities
Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
Monitoring and reporting on the health and risk of assigned accounts
Maintaining a deep understanding of Beyond Pricing’s suite of products
Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights
Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and help mentor junior members of the team
Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

3+ years of experience working in customer success
Experience managing renewal conversations
Fluency and ability to work with customers in English and French
Experience working with software or ability to learn a wide variety of tools for data analysis, including comfort with data sets in Excel
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Experience helping customers through presentations, trainings, or day-to-day questions
Experience in SaaS, tech and/or the short-term rental industry preferred
Fluency in any additional European language is a plus.

Senior Customer Success Manager – English, French Speaking

Key skills