You independently prepare and manage customer onboarding end-to-end.
You confidently guide customers into and through the program and proactively provide relevant resources to the customer.
You regularly ensure customer satisfaction (e.g., through surveys, check-ins, or updates from the Strategy Manager) and relay relevant customer feedback and insights to the team.
You build and maintain a positive relationship with the customer.
You maintain close communication with the Strategy Manager and team members to ensure an optimal customer journey.
You actively coordinate between the Customer Success and Support teams.

Experience in Customer Success and in managing client relationships.
Ownership, reliability, and a structured approach to work.
Confident use of communication tools for remote work (Slack, Google Meet, Asana, etc.).
Team-player mentality.
You live the LLP values and vision — both internally and with customers.
Willingness to take initiative and contribute to process
or product-related improvements.
Resilience and flexibility to act confidently in challenging situations.

Work from anywhere | We are a global remote team that values freedom and delivers results.
Individual growth plans | With us you won't get a job, but a career that challenges you.
High performance through OKRs & KPIs | You're measured by clear goals, not by presence.
Unlimited Vacation Policy | Full freedom as long as you deliver results.
Exclusive team retreats | We regularly bring the remote team together at inspiring locations.
Top-level workshops & sparring | Direct access to founders with a €35M track record.
Radical team spirit | We celebrate successes, challenge each other, and grow together.
Ownership instead of hierarchy | Your ideas count more than your title.
Expert access | Regular sessions with international experts on topics like business, travel & living abroad — growth goes beyond work.

Account Manager

Key skills