Markets, prospects, and sells American Family Insurance products in all product lines
Maintains effective customer relationships, understands customers' needs, and matches them with appropriate product and service offerings
Promotes brand awareness through participation in agency and community events
Develops knowledge of the local market dynamics for business development opportunities
Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers
Proactively cross-sells and or coordinates with agency team members to provide additional coverage to existing customers
Prospects for new business through leads, telephone calls, networking events, trade shows, and personal contacts
Secures new business through individual effort and established lead methods
Prepares quotations and applications and delivers effective presentations in order to close sales

Ability to work independently to plan, set priorities and organize work
Active involvement in the local community
Demonstrated sales and customer service experience
Excellent oral and written communication skills
Demonstrated analytical skills
Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)
Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers
Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google+, LinkedIn, etc.

Customer Success Manager

Key skills