Map, analyze, and redesign critical operational processes across the Enterprise customer lifecycle to improve scalability, efficiency, and customer outcomes.
Identify opportunities to streamline handoffs, eliminate manual work, and reduce operational friction across teams and systems.
Partner with leaders across Sales, Solutions, Customer Success, Care, Billing, Product, and Systems teams to drive process redesign efforts that improve how work flows across the Enterprise operating model.
Lead structured process improvement initiatives from problem identification through implementation.
Collaborate with internal systems teams to ensure operational processes are properly reflected in supporting tools and platforms, including CRM and lifecycle management systems.
Translate operational requirements into clear system needs and partner with technical teams during implementation.
Analyze operational performance and identify root causes of inefficiencies, breakdowns, or customer friction.
Use structured methodologies such as process mapping, workflow analysis, and root cause analysis to develop solutions.
Ensure redesigned processes are effectively implemented and adopted across teams by partnering with stakeholders on rollout plans, documentation, and operational alignment.
Drive accountability and follow-through across cross-functional teams to ensure improvements deliver measurable impact.

7+ years of experience in process engineering, operations, program management, or business transformation within a SaaS or technology environment
Proven experience designing and implementing cross-functional process improvements
Strong expertise in process mapping, workflow design, and operational analysis
Demonstrated ability to drive change across multiple teams without direct authority
Strong systems thinking and understanding of how tooling, process, and lifecycle operations intersect
Experience working with enterprise operational systems such as Salesforce, DocuSign, ServiceNow, or customer lifecycle tooling
Excellent stakeholder management and communication skills (written and verbal)
Ability to thrive in ambiguity and bring structure to complex operational challenges
Demonstrates curiosity for and comfort experimenting with emerging technologies and tools (including AI-driven productivity and workflow automation) that can improve operational efficiency
Lean Six Sigma Green Belt certified (or equivalent)

Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Senior Enterprise Process Engineer

Key skills