Insurance Agency Customer Service Specialist

Role Overview

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing and new accounts
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources
• Follows up to ensure customer needs are addressed
• Schedules appointments with existing or prospective customers for agency employees

Requirements

• Must hold active Arizona Property & Casualty Licenses to apply for the position
• Familiarity with American Family computer systems a major plus
• Friendly and upbeat attitude and good problem-solving skills a must
• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills
• Flexible work from home options available.

Benefits

• 100% commissions on all sales
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Employee discounts
• Paid Vacation
• Paid Holidays
• One Week Paid Sick/PTO
• Work from Home or from the Office after fully trained
• Annual Bonus and 100% Paid Commissions on all new accounts
• Medical/Vision/Dental Insurance coverage available
• Super Friendly and Awesome Co-workers and Boss