Key skills
AzureGoogle CloudCommunicationProblem Solving
About this role
Role Overview
- Help customers solve their problems every day
- Provide tech support combined with problem solving and customer service
- Learn ropes and get set up with one client on production
- Multi-tasking and providing interactive solutions (chat, email, MS Teams)
- Work with back-office teams to handle escalations
Requirements
- 0-1 year experience in customer service or technical support role
- Flexible to work in Voice and Chat Process
- Willing to work in Night Shifts / Rotational Shifts
- Willingness to Work from Office as per Hybrid Work Model
- Windows 10 troubleshooting
- Excellent communication skills
- Customer service skills
Benefits
- Flexible, supportive environment
- Learning opportunities with access to cutting-edge training
- Certifications including Google Cloud, Azure, Microsoft
- Development programs that support well-being