AWS Connect Solutions Engineer

Role Overview

• Handle AWS Connect tasks
• Configure contact flows and build reports in AWS Connect
• Integrate AWS Connect with platforms using APIs
• Implement AWS environments as code
• Collaborate on AWS customer engagement tools

Requirements

• Required skills: Amazon Connect, Amazon Lex, AWS Lambda, AWS pinpoint or End User Message & Amazon Dynamo DB
• Nice to have skills: Service design with developer background and quick learning ability
• Experience with AWS customer engagement tools (Connect, Lex, etc.)
• Configure contact flows and build reports in AWS Connect
• Integrate AWS Connect IVR with platforms using APIs and AWS services (Lambda, DynamoDB, S3, etc.)
• Hands-on experience with multiple AWS services, including at least two AI services
• Strong scripting skills and ability to implement AWS environments as code
• Automation-focused mindset; AWS certification is a plus

Tech Stack

• AWS
• DynamoDB

Benefits

• Flexible work from home options