Solutions Engineer, Spacetime Onboarding

Aalyria is a leading technology company that supplies laser communications technology and temporospatial software-defined networking platforms to the aerospace industry. The Integration Specialist for Spacetime Customer Onboarding will support customers in evaluating and initializing Spacetime, ensuring a seamless onboarding experience and addressing technical challenges during the integration process.

Responsibilities:

• Collaborate with customers to understand their specific requirements and desired outcomes
• Gather information such as the motion of mobile terminals, ephemerides of satellites, antenna radiation patterns, RF channels and bandwidths, C/N+I thresholds, ground segment network topology, Layer 2 and Layer 3 protocols, ground station coordinates, SLAs, and more
• Translate customer-provided information into the appropriate fields within Spacetime's open APIs (based on gRPC and protocol buffers) writing code to automate the steps in any of Golang, Java, C++, or Python
• Perform the necessary configuration work within Spacetime to initialize the customer's instance, if required
• Work closely with the engineering and customer success teams to address any technical challenges or requirements during the onboarding process
• Provide technical support and guidance to customers during the evaluation phase, ensuring a smooth transition into using Spacetime
• Document and communicate customer-specific configurations and requirements to internal teams

Requirements:

• Strong understanding of networking and communications technologies
• Proficiency in gRPC and protocol buffers
• Excellent communication and interpersonal skills to effectively collaborate with customers and internal teams
• Detail-oriented with the ability to gather and interpret complex technical information accurately
• Strong problem-solving skills to address technical challenges during the onboarding process
• Ability to manage multiple customer engagements simultaneously
• Familiarity with satellite orbits, wireless communications, antenna types, and networking essentials is a plus
• Proficiency with gRPC and protocol buffers
• Strong problem-solving skills to address technical challenges during customer onboarding
• Familiarity with satellite deployment, wireless communications, antenna types, and networking essentials is a plus