Provide operational support for cloud infrastructure across production and non‑production environment.
Monitor platform health, availability, and security, proactively identifying and resolving issues.
Act as a second/third-line escalation point for complex Azure‑related incidents and participate in root‑cause analysis and service improvement activities.
Support hybrid Azure environments, connectivity, and identity integration using Entra ID
Design, implement, and maintain Azure infrastructure using Infrastructure as Code.
Ensure environments are repeatable, version‑controlled, and consistent across development, test, and production.
Improve and maintain reusable IaC modules, standards, and patterns aligned with security and governance requirements.
Build automation using PowerShell, Azure CLI, and CI/CD pipelines to reduce manual operational effort.
Integrate infrastructure provisioning and configuration into Azure DevOps or GitHub Actions pipelines.
Automate operational tasks such as patching, scaling, backup, and recovery where appropriate.
Provide operational support for Microsoft 365 services as they relate to cloud identity, security, and automation, including:
Identity lifecycle management and access controls
Collaborate with M365 and endpoint teams to support service reliability and secure configuration.
Assist with automation, monitoring, and incident response impacting M365 services (e.g. authentication, access, service health).
Support integration between Azure platform services and Microsoft 365 where required.
Manage and resolve incidents within defined SLAs, ensuring high-quality updates and communication.
Follow ITIL-driven processes for change, problem, and service performance management.
Requirements
Bachelor’s degree in computer science, Information Technology or related field AND
5 years’ experience in cloud or infrastructure support, with strong hands-on Azure operations experience.
Proven experience with implementing and operating Infrastructure as Code in production environments using Terraform and/or Azure Bicep.
Certifications (Highly desirable):Azure Administrator AssociateAzure Solutions Architect ExpertMicrosoft 365 Certified: Administrator ExpertITIL Foundation or similar service management awareness.**CISSP or similar security certification a plus
Experience with device analytics or monitoring tools
Strong hands-on experience supporting Microsoft Azure in a production environment.
Strong scripting and automation skills (PowerShell, Azure CLI).