Cloud Infrastructure Support Engineer
Ireland
Full Time
2 weeks ago
No Sponsorship
Key skills
AzureCloudTerraformPowerShellAnalyticsGitHub ActionsAzure DevOpsAzure MonitorAzure ADEntra IDGitHubCI/CDChange ManagementCommunicationFirewall
About this role
Role Overview
- Provide operational support for cloud infrastructure across production and non‑production environment.
- Monitor platform health, availability, and security, proactively identifying and resolving issues.
- Act as a second/third-line escalation point for complex Azure‑related incidents and participate in root‑cause analysis and service improvement activities.
- Support hybrid Azure environments, connectivity, and identity integration using Entra ID
- Design, implement, and maintain Azure infrastructure using Infrastructure as Code.
- Ensure environments are repeatable, version‑controlled, and consistent across development, test, and production.
- Improve and maintain reusable IaC modules, standards, and patterns aligned with security and governance requirements.
- Build automation using PowerShell, Azure CLI, and CI/CD pipelines to reduce manual operational effort.
- Integrate infrastructure provisioning and configuration into Azure DevOps or GitHub Actions pipelines.
- Automate operational tasks such as patching, scaling, backup, and recovery where appropriate.
- Provide operational support for Microsoft 365 services as they relate to cloud identity, security, and automation, including:
- Identity lifecycle management and access controls
- Collaborate with M365 and endpoint teams to support service reliability and secure configuration.
- Assist with automation, monitoring, and incident response impacting M365 services (e.g. authentication, access, service health).
- Support integration between Azure platform services and Microsoft 365 where required.
- Manage and resolve incidents within defined SLAs, ensuring high-quality updates and communication.
- Follow ITIL-driven processes for change, problem, and service performance management.
Requirements
- Bachelor’s degree in computer science, Information Technology or related field AND
- 5 years’ experience in cloud or infrastructure support, with strong hands-on Azure operations experience.
- Proven experience with implementing and operating Infrastructure as Code in production environments using Terraform and/or Azure Bicep.
- Certifications (Highly desirable):Azure Administrator AssociateAzure Solutions Architect ExpertMicrosoft 365 Certified: Administrator ExpertITIL Foundation or similar service management awareness.**CISSP or similar security certification a plus
- Experience with device analytics or monitoring tools
- Strong hands-on experience supporting Microsoft Azure in a production environment.
- Strong scripting and automation skills (PowerShell, Azure CLI).
- Experience with Azure services such as: **Compute (VMs, VMSS)**Networking (VNETs, NSGs, VPN / ExpressRoute, Azure Firewall)**Storage (Blob, File, Backup)**Identity (Azure AD, RBAC, Managed Identities)
- Solid understanding of Azure identity, networking, security, and monitoring.
- Familiarity with CI/CD pipelines (Azure DevOps, GitHub Actions or similar).
- Experience with monitoring and logging tools (Azure Monitor, Log Analytics, Application Insights).
- Strong experience with Microsoft 365: Teams, OneDrive, Exchange Online, Intune and Entra ID.
- Knowledge of ITIL processes (Incident, Problem, Change Management).
Tech Stack
- Azure
- Cloud
- Terraform
Benefits
- Competitive salary
- 25 days annual leave
- Hybrid working policy
- Immediate pension scheme
- Comprehensive health and wellness benefits including full gym and wellness programme
- TaxSaver and Bike to Work scheme
- Wide-ranging opportunities for involvement in internal committees