Key skills
ERPCRMSales
About this role
Role Overview
- Plan, direct, and monitor the activities of a sales support team within a specified geography, product line, or market segment to achieve established sales targets
- Lead and mentor a team of Customer Sales & Support Representatives (CSSRs) to provide industry-leading sales support
- Maintain working knowledge of products and their functions for assigned customer groups
- Identify new business opportunities with key customers to support growth
- Proactively support management in driving cultural alignment with Sandvik Core Values
- Ensure performance management processes are followed, including target setting for all team members
Requirements
- Bachelor’s degree in Business, Sales, Supply Chain, or a related field preferred; equivalent experience considered
- 5+ years of experience in customer service, inside sales, or commercial operations in an industrial or mining environment
- Demonstrated experience leading, coaching, and developing teams
- Strong understanding of sales support, order management, and customer service operations
- Experience working with ERP and CRM systems
- Proven ability to drive performance, accountability, and continuous improvement
Tech Stack
- ERP
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- 401(k) retirement plan with company match
- Paid time off, holidays, and sick leave
- Short-term and long-term disability coverage
- Life and AD&D insurance
- Employee Assistance Program (EAP)
- Tuition reimbursement and professional development programs
- Career growth opportunities within a global organization