Specialty Customer Support Executive – Strategic Accounts

Role Overview

• Responsible for onboarding, maintaining, and cultivating relationships with key accounts/practices
• Provide support to all assigned accounts
• Execute all internal sales operations needed to establish a new practice
• Utilize comprehensive analysis to target selected low-volume clients and potential new clients
• Work collaboratively with Labcorp Division sales teams and Regional Directors
• Upsell current clients and provide training on new product lines
• Research, contact, and secure quality appointments per month in a defined group of target accounts

Requirements

• High school diploma or equivalent
• Bachelor’s degree in life sciences (preferred)
• 3 or more years’ of Customer Success, Account Management, or Sales Experience in the Diagnostics segment
• Proven ability to manage multiple accounts simultaneously
• Highly adaptable, comfortable with ambiguity
• Women’s healthcare experience and relationships with IVF clinics
• Previous laboratory or diagnostics sales experience
• Salesforce experience

Benefits

• Medical, Dental, Vision, Life, STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan