Customer Services Data Coordinator

Role Overview

• You will collect, input and maintain supplier service data across the Reconomy Recycle Loop Outsourcing business.
• Identify and request missing data.
• Liaise with suppliers through various formats to obtain data relating to containerised waste services.
• Ensure accurate transfer of data from supplier reports or online Portals into the Reconomy Salesforce platform.
• Liaise with Customer Service Teams to resolve data discrepancies and help ensure clean and accurate data is presented to customers and help reduce supplier invoice queries.
• Complete data transfers in a timely manner to meet clients reporting and invoicing deadlines.
• Establish strong working relationships with suppliers and internal or external business contacts to ensure departmental targets are met.
• Maintain updated knowledge of all Reconomy's products and services including in-house apps.

Requirements

• Confidence in communicating over the phone, and a professional and accurate approach to email correspondence.
• Strong time management skills and the ability to meet deadlines consistently.
• A collaborative mindset, with the ability to build and maintain effective relationships both internally and externally.
• A keen eye for detail when working with data, ensuring accuracy at all times.

Benefits

• Financial perks: Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.