Lead planned and reactive medical information services across assigned disease areas, ensuring timely, high‑quality delivery
Own end‑to‑end delivery of medical information services, including forecasting, scoping, and accurate tiering of activities
Partner with Medical Affairs leaders to plan and optimise medical information strategies across therapy areas
Act as delivery lead for medical information congress support, covering both on‑site and remote activities
Deliver highly complex and escalated medical information responses with scientific accuracy and sound judgement
Manage and resolve escalations from external healthcare professionals in line with regulatory requirements
Ensure full compliance with regulatory, pharmacovigilance, and internal medical information standards and codes of practice
Oversee quality review, accuracy, and integrity of all assigned medical information deliverables and projects
Provide therapy area expertise and guidance across aligned franchises and multiple internal clients
Mentor and coach senior and manager‑level medical information colleagues, building capability and future leadership

Degree in a healthcare discipline or a related life sciences field
Minimum of five years’ experience delivering Medical Information services within the pharmaceutical industry
Proven experience delivering Medical Information activities at both global and local levels
Strong scientific knowledge and understanding of disease areas relevant to Novartis therapeutic areas
Demonstrated expertise in high‑quality Medical Information writing and content review
Strong understanding of regulatory, pharmacovigilance, and industry standards governing Medical Information
Proven ability to manage senior stakeholders with a strong client‑focused mindset
Experience mentoring, coaching, and supporting the development of Medical Information professionals

Medical Information Manager

Key skills