Lead and advance the strategic direction of the Axxess Operations Team, ensuring operational excellence across all business units.
Architect scalable operational frameworks, optimizing cross-functional workflows, and leveraging digital tools and automation to modernize operations.
Align people, processes, and systems to drive strategic business outcomes.
Provide strategic oversight of all workplace operations, ensuring scalable systems and a consistently exceptional employee experience.
Oversee forecasting and operational planning, including multi-year budgeting and vendor strategy.
Lead enterprise-level process improvement initiatives, identifying opportunities to modernize workflows.
Serve as a cross-functional leader, aligning operational strategy to support seamless company-wide events.
Establish governance for administrative systems, ensuring accuracy, data integrity, and security compliance.
Cultivate strategic relationships with building management, security teams, vendors, and executive leadership.
Provide leadership and oversight for workplace compliance, ensuring adherence to safety standards and continuous risk management practices.

Bachelor's degree in a related field required, Master's degree is a plus
Software industry and/or SaaS experience preferred
10+ years operational experience required
In-depth knowledge of multiple operational functions and principles, including finance, customer service, employee management, etc.
Proven ability to plan and manage operational process for maximum efficiency and productivity
Demonstrated ability to solve problems and anticipate customer needs
Strong oral and written communication skills
Demonstrable proficiency with the Microsoft Suite
Desire and ability to work effectively in an entrepreneurial and dynamic environment
Demonstrated ability to organize, set and implement priorities and manage multiple tasks
Strong interpersonal and professional skills

Competitive compensation with full selection of benefits, including company-matching 401k contributions
20 days of paid time off + holidays + birthdays
Professional development for career growth and advancement

Director of Operations

Key skills