Senior Director/GM, Asset Managed Services

Role Overview

• Own P&L accountability for a ~$300M revenue business, balancing revenue, margin, and cost management
• Oversee growth, retention, and performance across Pharma-heavy customer base across 150+ global sites and 400K+ assets
• Define and execute business priorities aligned to broader IES and Thermo Fisher strategy
• Establish performance management through clear KPIs, operating rhythms, data quality, governance, and effective use of analytics in decision-making
• Align ways of working across regions and functions (Commercial, Operations, Data, Digital, GBS)
• Partner with corporate accounts and other businesses to position offerings as part of the full customer value proposition
• Leverage Thermo Fisher's strong market position as an OEM-aligned, multi-vendor asset management provider
• Manage customer relationships, ensuring customer allegiance through product/service delivery, support, and effective communication
• Ensure seamless collaboration across service operations, product management, and customer care to accelerate issue resolution and value delivery
• Ensure digital and data capabilities are integrated into operations and customer engagement
• Lead and develop a global team of 5 directors and indirectly manage an organization of ~200 colleagues
• Build and inspire a high-performing, customer-centric organization with a strong sense of ownership, collaboration, and accountability
• Coordinate across global functions including Commercial, Operations, Data & Insights, Digital Product, and Global Business Services (GBS)

Requirements

• Bachelor’s degree required; advanced degree (MBA or MSc) preferred
• Significant experience in a senior leadership role within a complex, matrixed, industrial or life sciences or pharmaceutical services industry
• Strong financial acumen with experience managing multi-million-dollar P&L, forecasting, and operational efficiency programs
• Commercial experience with enterprise customers, ideally within pharma or similar sectors
• Deep understanding of laboratory customer needs across pharma, biotech, academia, and industrial markets
• Proven ability to lead integrated service and sales teams across globally across multi-site operations
• Demonstrated track record in driving profitable growth, particularly through market expansion and sales enablement
• Exposure to transformation, digital enablement, or operating model improvement initiatives
• Familiarity with regulated environments (e.g., GxP) preferred

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short
• and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount