Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems
Provide support for machinery interfaces, industrial automation systems, and other critical production technologies
Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment
Collaborate with vendors and service providers for repairs and upgrades
Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities
Provide expert-level assistance with desktop hardware, software, and peripherals
Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
Configure, set up, and deploy desktop computers, laptops, and other IT equipment
Address high-priority incidents promptly and efficiently to minimize downtime
Maintain accurate records of hardware and software inventory, service requests, and technical issues
Document troubleshooting procedures and resolutions for reference
Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.

At least 5 years of experience as a Desktop Technician or in a similar IT support role
A degree in Information Technology or a related field is preferred but not required
Proficiency in Windows and macOS operating systems
Familiarity with Microsoft Office Suite
Strong understanding of network fundamentals
Experience with Active Directory, Group Policy, and remote desktop tools
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users
Demonstrated commitment to high-quality customer service and support
Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively.

IT Support Technician

Key skills