Technical Success Manager

Role Overview

• Serve as the primary technical point of contact and trusted advisor for assigned client accounts and existing business portfolio.
• Build and maintain strong, long-term technical relationships, ensuring high customer satisfaction and retention.
• Develop deep expertise in the Nuvei Core platform, APIs, SDKs, and payment solutions to support diverse client use cases.
• Act as the technical escalation point for production incidents, coordinating internal teams and ensuring timely resolution and communication.
• Own and drive delivery of client technical projects, including solutions, integrations, and feature demands, from planning through delivery.
• Translate client business and technical requirements into clear, actionable inputs for internal Product, Engineering, and Support teams.
• Proactively identify optimization, growth, and upsell opportunities by performing data analysis.
• Effectively manage priorities across multiple clients while communicating clearly with both technical and non-technical stakeholders.

Requirements

• Professional proficiency and fluency in Mandarin and English, both verbal and written.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2+ years of experience working with Enterprise or Tier 1 clients in a technical, post-sales, and client-facing role.
• Proven experience delivering technical products and integration projects in a SaaS or technology-driven environment
• Strong understanding of web-based system architectures, including client-server models, REST APIs, and SDKs.
• Experience collaborating cross-functionally with **Commercial, Product, Engineering **teams
• Excellent analytical, problem-solving, and prioritization skills.
• Ability to communicate complex technical concepts clearly to non-technical audiences.
• Experience in the payments, fintech, or financial services industry.
• Self-driven, accountable, and proactive mindset with a strong sense of ownership

Benefits

Please note that our benefits package differs by country and/or office location to align with local regulations and market practices. The Talent Acquisition Partner will go through this with you.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. ***So, please come as you are. We can’t wait to meet you. ***