Lead Qualifying Sales Support Agent

Role Overview

• Respond to inbound leads generated via social media and website inquiries
• Conduct initial qualification calls to determine customer needs and readiness
• Communicate clearly with potential customers via phone, email, and messaging
• Handle basic objections and questions from potential clients
• Maintain accurate records and update lead statuses in HubSpot CRM
• Manage and track follow-ups with prospective customers
• Ensure qualified leads are properly passed to the appropriate sales team member
• Collaborate with the Melbourne-based sales team and existing offshore team member

Requirements

• Confident and professional phone communication skills
• Strong written communication and messaging skills
• Experience qualifying sales leads
• Comfortable handling objections and answering customer questions
• Highly organized and able to manage follow-ups independently
• Experience using a CRM system (HubSpot preferred)
• Ability to work collaboratively with a remote team

Benefits

• Growth Opportunity: This role has strong potential for growth. As the offshore team expands, the successful candidate may have the opportunity to step into a leadership role overseeing the offshore sales support team.
• Work Arrangement & Expectations: This is a remote role that will be set up as an independent contractor engagement.
• To ensure alignment and transparency, successful candidates will be expected to:
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)