Consistently greets each customer as they enter the store and acknowledge them as they are leaving
Maximize time on the main floor, utilizing the cash wrap area only to complete transactions, answer the phone and respond to lending library requests or request list inquiries
Guides customers through our product selection; match game characteristics to the customer's interests
Actively and continuously seeks to learn and play new games in order to showcase product to customers throughout the store and restaurant
Maintain an ongoing understanding of our best sellers and their rules of play, to fluidly answer questions for customers gaming in our spaces
Inform and encourage customers to attend events that are applicable to their interests
Develops relationships with customers and people who work within various gaming communities
Maintains additions to the Customer Request log
Complete transactions on the POS, including but not limited to sales, returns, exchanges and end of day reconciliation
Complete transactions on our admin website, including but not limited to online order pickups and sell order drop offs
Merchandise and dust product displays based on company standards on a daily basis
Maintain the store aesthetic through the elimination of clutter and cleaning in all customer facing areas of the store
Consistently follow opening or closing procedures inclusive of alarm usage and partnering with Restaurant and Facilities
Other duties as assigned

High School Diploma or GED
Minimum 1 year of prior experience in a retail or customer service role
Must be able to lift at least 50lbs
Must be able to work within hours of operation
Quickly learns and retains knowledge of various genres and mechanics of game play, and multiple hundreds of game titles
Can identify gaming trends, and continuously stays abreast of new games and trends in gaming
Possess a genuine interest in gaming and creative play
Teaches all manner of games to a diverse audience of both small and large groups of varying gaming experience
Demonstrates strong organizational and communication skills, and the ability to work well with a group
Ability to convert stressful situations into positive experiences
Maintains a professional and positive manner when working with customers and other staff
Proficient in cash handling methods, including end of day reconciliation and general utilization of the POS and our online admin website
Demonstrates experience in credit transactions that protect customer information
Possess the ability to use common security systems and follow escalation protocols
Possess a deep knowledge of Board Games, Miniature Gaming, Role Playing Games and/or Magic the Gathering (Preferred)

Retail Sales Associate

Key skills