Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite
Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
Educate and empower customers through technical training sessions and support engagements
Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
Escalate complex technical challenges to appropriate internal teams while maintaining ownership of the customer relationship
Capture, document, and share technical knowledge to promote customer self‑service and continuous improvement
Create and maintain knowledge base content in alignment with Knowledge‑Centered Service (KCS) practices

A bachelor’s or master’s degree in a STEM-related field (Science, Technology, Engineering, or Mathematics)
Hands-on experience with at least one of the following programming languages:
LabVIEW
C#
C++
Python
Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation
Strong teamwork and collaboration skills
Willingness to engage directly with customers and provide hands-on technical support
Ability and willingness to travel domestically or internationally as required
Strong verbal, written, and interpersonal communication skills, with fluency in English

Technical Support Engineer

Key skills