Leads, coaches, and develops a team of Professional Services Executives, fostering high performance, accountability, and professional growth
Provides ongoing performance management, mentoring, and career development aligned to Professional Services standards and expectations
Oversees planning, execution, and governance of all assigned PSE‑led engagements, ensuring alignment with defined scopes of work, success metrics, and customer objectives
Monitors the health and status of all active engagements, proactively identifying risks, issues, and dependencies, and supporting PSEs in mitigation and resolution
Ensures consistent application of Professional Services delivery methodologies, project management standards, and quality expectations
Serves as an escalation point for complex delivery, relationship, or performance issues
Maintains regular communication with customers, internal leadership, and cross‑functional delivery partners to ensure alignment and transparency
Oversees resource planning, workload balancing, and capacity management across the PSE team
Manages consolidated and personal oversight of budget planning, forecasting, and financial reporting for assigned engagements
Identifies opportunities for process improvement, operational efficiency, and scalability across PSE engagements

Bachelor’s degree or equivalent experience required; Master’s degree (MBA, MHA, or similar) preferred
Minimum of 7–10 years of experience in healthcare services, professional services, or consulting, including leadership of client‑facing teams
Demonstrated experience leading complex, multi‑site healthcare or enterprise engagements
Strong people leadership capabilities with a proven ability to coach, develop, and retain high‑performing professionals
Experience with financial planning, forecasting, and portfolio‑level performance management
Excellent executive communication, organizational, and analytical skills
Ability to operate effectively in matrixed, cross‑functional environments
Travel requirements of 60% to 75%

Senior Manager, Professional Services Executive

Key skills