Product Manager – Integrations

Role Overview

• Own integration discovery and delivery: Research customer and partner needs for new connectors. Write detailed specs for new integrations (platform connectors, provider APIs, direct integrations), working with engineering to ship them iteratively.
• Manage the integration knowledge base: Keep internal and customer-facing documentation accurate and up to date. Act as the squad's subject-matter expert for connector capabilities, limitations, and configuration.
• Triage and prioritize escalated integration issues: Work with CS, Support, and FP&A teams to diagnose complex integration problems. Translate ambiguous customer reports into clear, actionable tickets.
• Coordinate with integration partners: Serve as a point of contact for external integration partners. Stay current on partner API changes, new features, and limitations. Feed insights back to the squad.
• Improve onboarding quality for integrations: Collaborate with FP&A and CS to reduce friction during onboarding for integration-heavy customers. Identify recurring pain points and propose product or documentation fixes.
• Track connector reliability and adoption metrics: Define and monitor key metrics (sync success rates, time to first sync, support ticket volume per connector). Use data to prioritize improvements.
• Contribute to the integration roadmap: Work with the Director of Product and senior PMs to shape the quarterly roadmap for the Integrations squad. Propose initiatives based on customer demand, partner feedback, and support trends.

Requirements

• 1-3 years of experience in product management, technical PM, solutions engineering, or a similar role.
• Strong technical curiosity: comfortable reading API docs, reviewing logs, and writing basic SQL queries.
• Clear communication skills across technical and non-technical audiences.
• A bias for action and iterative learning; comfortable making decisions with incomplete information.
• Experience working with cross-functional teams (engineering, design, customer-facing roles).
• Genuine interest in how data flows between systems and how integrations create value for end users.

Tech Stack

• SQL

Benefits

• Competitive compensation including equity package
• Competitive vacation policy
• Access to Meditopia
• Hybrid working model and flexible working hours
• Personal development including language courses