Installation, maintenance, and repairs on equipment within an assigned territory
Ownership of customer problems or incidents until resolved
Diagnose, repair, and replace components on equipment
Installation of new or to upgrade existing equipment
Assisting in site preparation and testing of equipment
Build working relationships with customers
Perform periodic preventative maintenance on assigned products
Responsible for all NCR Voyix assets used in service delivery
Maintain an appropriate parts inventory and report calls and activity accurately

High School Diploma or equivalent years of related experience
Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC Hardware Maintenance and support
Good problem-solving skills
Ability to pick up new skills quickly
Ability to work under pressure
Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude
Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
High level of personal integrity
Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.

Field Service Technician

About this role