Define and drive customer education programs that support strategic accounts and go-to-market initiatives across business units
Develop and implement strategic plans for our top-tier customer programs aligned with business priorities and organizational objectives
Coordinate training programs with key go-to-market goals so that customers are well equipped to benefit from new product features and solutions
Lead end-to-end program management for global customer education initiatives, from intake and planning through delivery and evaluation
Manage a portfolio of 10-15 complex projects simultaneously, spanning multiple vertical markets
Partner with product, customer success, sales, marketing, instructional design/content development, and regional teams to ensure program alignment, execution, and impact
Manage timelines, dependencies, risks, and stakeholder expectations across multiple concurrent projects
Lead and manage cross
functional teams to ensure the successful and timely delivery of program outcomes aligned with business needs
Monitor program performance and participant feedback to identify areas of improvement and make data-driven decisions to enhance customer experience
Align education initiatives with business priorities, customer lifecycle needs and revenue goals
Foster a culture of accountability, collaboration, and innovation within the project teams
Remain current with industry trends, emerging technologies, and best practices in program management

5+ years of experience in program management, customer education, enablement or related roles
Bachelor’s degree in technology or business, or 6 years of related work experience
Customer-focused mindset with the ability to align programs to business and customer outcomes
Proven ability to lead complex cross-functional programs across multiple teams or business units
Experience working with strategic or enterprise-level customers
Demonstrated ability to manage multiple initiatives simultaneously balancing priorities and deadlines
Experience supporting go-to-market strategies
Strong leadership, communication, and interpersonal skills; able to influence and align cross-functional stakeholders
Excellent organizational and problem-solving skills; proficient in project management tools and software
Ability to identify and scope process improvement opportunities through financial, statistical, and logic-based analysis
Ability to work independently; a self-starter who can define and manage their specific day-to-day work efforts
PMP certification or Six Sigma Green/Black Belt preferred

Education Programs Manager

Key skills