Deployment Manager

Role Overview

• Plan, coordinate, and drive the end-to-end deployment of SubX across global teams.
• Act as the central operational point of contact for all SubX rollout activity, ensuring timelines are met, blockers are resolved, and cross-functional teams are aligned and ready.
• Design and deliver training programmes for internal teams, regional operations, and freelance resources on SubX workflows and tooling.
• Build and maintain training materials that evolve alongside product development, ensuring consistent competency levels globally.
• Establish and manage a structured process for gathering, consolidating, and prioritising technical feedback from operational teams using SubX.
• Serve as the operational voice in product and technology discussions, translating frontline learnings into actionable improvement inputs for the development team.
• Arrange, coordinate, and oversee User Acceptance Testing cycles for SubX updates and new feature releases.
• Define test scope in collaboration with Technology and Operations, recruit and brief participants, track outcomes, and ensure findings are documented and fed back into the development roadmap.
• Support and actively push forward commercial discussions related to SubX deployment in partnership with Account Management and Service Delivery.
• Help identify commercial opportunities, contribute to pricing alignment, and ensure productions are structured under the correct contractual and legal framework for SubX delivery.
• Work closely with regional Operations, Technology, Service Delivery, XOps, and Legal teams to ensure SubX deployment is consistent, compliant, and scalable.
• Ensure SubX workflows adhere to internal policies and client contractual requirements.
• Support alignment with Legal and Technology on platform agreements, data governance, and enterprise security frameworks.

Requirements

• Proven ability to drive cross-functional deployment or implementation projects end-to-end
• Strong understanding of subtitling workflows and media localisation operations
• Experience coordinating UAT processes or similar structured testing and feedback cycles
• Commercially aware, with the ability to support and contribute to client-facing conversations
• Structured, analytical, and detail-oriented with a hands-on, solution-oriented mindset
• Strong written and verbal communication skills, comfortable working across departments and seniority levels
• Able to manage multiple priorities and deadlines in a fast-moving environment
• Interest in and openness to AI-driven production tools and workflows
• High proficiency in spoken and written English
• Strong organisational and coordination skills
• Experience in media localisation, with a focus on subtitling operations
• Ability to work autonomously across time zones and regions
• Comfort operating in an environment where products and processes are actively evolving
• Eye for detail, process discipline, and consistency

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development