Learn routing and switching protocols using Extreme Networks multi-layer Ethernet switches
Design, implement, and troubleshoot networks working in the Services Lab Operations team
Interface directly with the lab manager on a regular basis
Setup networking equipment for Technical Support Engineers (TSEs)
Partner with TSEs to help replicate customers’ network issues (software, hardware, configuration)
Assist with lab operations (racking, cabling, troubleshooting, managing equipment)
Prepare to become a Technical Support Engineer, Network Engineer, or a related position
Demonstrate technical aptitude, critical thinking, and communication skills to solve problems
Pass certifications & internal training on products & network protocols
Adhere to Service Level Agreements (SLAs) for lab setups and replications
Accurately document work activities
Improve lab operations and processes on an ongoing basis
Train various lab users on systems and processes

Passion and aptitude for learning technology and solving problems
Strong written and verbal communication skills
Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching
Experience in a service-oriented position
Can work independently with minimal guidance as well as collaboratively with other team members
Excellent organization and time management skills
Pursuing a Bachelor’s degree in a computer or networking related field
Customer service experience, preferably in technical support
Setting up and managing home networks (wired and wireless)
Pursuing industry standard certifications

Intern – Lab/TAC Network Engineer

Key skills