Provide outstanding and timely technical and account/billing support in a fast-paced environment through phone, chat and email channels.
Guide customers in their use of the platform by providing step by step support and answer questions related to our products and pricing
Meet or exceed KPIs as set by your team leader, such as response time and quality metrics
Ensure product knowledge is thorough and up to date by attending product briefings and training sessions
Identify and escalate relevant concerns or customer feedback which may assist to drive improvements in both internal efficiencies and better customer outcomes

3+ years of experience in customer service supporting English-speaking international customers
Strong chat support experience is a must.
Excellent written and verbal English communication skills
Passionate about delivering exceptional customer experiences
Strong interest in business and technology
Proven critical thinking and creative problem-solving abilities
Team player with a proactive and positive approach
Quick to learn and adapt to new software platforms
Self-motivated with the ability to work independently

Customer Support Representative III

Key skills