Provide telephone and/or written support to customers and sales partners, aiming to deliver qualified, clear and solution-oriented responses (no sales).
Assist with maintaining, reviewing, and processing orders in internal systems.
Conduct quality calls with end customers to ensure service quality.
Document customer inquiries and maintain relevant information in our systems.
Contribute to the continuous improvement of service processes and quality.

You are outgoing, service-oriented and not afraid to pick up the phone.
On the phone: You remain calm in challenging conversations and find appropriate solutions to customer issues.
By email: You write structured, clear and easy-to-understand messages that make customer concerns easy to follow.
You enjoy working independently, in a structured manner, and reliably.

You will learn a lot: We value independent working, so we involve you in all workflows from the start and are available to support you with any questions. This enables you to work responsibly and achieve a steep learning curve!
You remain flexible: We accommodate your study schedule and arrange your working hours individually with you. This allows optimal compatibility of study and work – up to 20 hours/week during the semester, and more during semester breaks.
You work centrally: Our offices are located in the heart of Cologne, just a few minutes' walk from Köln-West station.
You are part of the team: We see ourselves as team players and promote our strong cohesion through regular exchanges, joint team days in the office or after-work events. We value a trusting atmosphere within the team – we look forward to having you!

Working Student in Customer Service, Customer Support, Internal Customer Service

Key skills