Key skills
Communication
About this role
Role Overview
- Managing enquiries received via 1300 number, email, and integrated platforms
- Resolving queries at first contact using sound judgment and process knowledge
- Progressing valuation jobs through effective coordination and task management
- Communicating clearly, empathetically, and professionally
- Supporting a culture of accountability, continuous improvement, and quality service
Requirements
- Experience in customer service or contact centre environments
- Strong verbal and written communication skills, with a professional and empathetic tone
- Confidence navigating multiple systems and the ability to learn new technologies quickly
- Effective problem-solving skills and the judgment to make decisions within defined processes
- High attention to detail and a methodical approach to task and workflow management
- A willingness to learn industry knowledge through structured training and ongoing coaching
- A team-oriented mindset and commitment to delivering quality outcomes for clients and stakeholders
Benefits
- Structured two-week induction training, with ongoing coaching and development plans
- Flexibility to work from home
- Corporate health insurance discount
- Market leading valuations IT system
- Novated leasing options
- Wellbeing initiatives including EAP services
- Opportunity for future employee shareholding