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Customer Service Representative at Opteon AUS & NZ | JobVerse
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Customer Service Representative
Opteon AUS & NZ
Remote
Website
LinkedIn
Customer Service Representative
Australia
Full Time
4 weeks ago
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Managing enquiries received via 1300 number, email, and integrated platforms
Resolving queries at first contact using sound judgment and process knowledge
Progressing valuation jobs through effective coordination and task management
Communicating clearly, empathetically, and professionally
Supporting a culture of accountability, continuous improvement, and quality service
Requirements
Experience in customer service or contact centre environments
Strong verbal and written communication skills, with a professional and empathetic tone
Confidence navigating multiple systems and the ability to learn new technologies quickly
Effective problem-solving skills and the judgment to make decisions within defined processes
High attention to detail and a methodical approach to task and workflow management
A willingness to learn industry knowledge through structured training and ongoing coaching
A team-oriented mindset and commitment to delivering quality outcomes for clients and stakeholders
Benefits
Structured two-week induction training, with ongoing coaching and development plans
Flexibility to work from home
Corporate health insurance discount
Market leading valuations IT system
Novated leasing options
Wellbeing initiatives including EAP services
Opportunity for future employee shareholding
Apply Now
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