Client Success Director

Role Overview

• Commercial Growth Strategy: Identify and bridge the gap between a client’s current state and their "North Star" goals, creating a natural path for upsell and cross-sell of the Adobe stack.
• Strategic Roadmap Governance: Partner with the Product and/or Transformation Leads to deliver high-level strategic workshops that align the client’s business transformation goals with Adobe’s product evolution & Adswerve’s Digital Experience solutions.
• Narrative Excellence: Elevate the Adswerve Story by moving beyond metrics. In partnership with the Product & Transformation Leads, you will lead the creation of client roadmaps, business reviews, and pitch decks, ensuring each narrative is curated to demonstrate value tied to business objectives, turning technical milestones into financial outcomes.
• Deal Architect & Closer: Close on high-stakes renewals and upsells. You will lead complex pricing negotiations to ensure both profitability and long-term mutual value.
• Portfolio Intelligence & Executive Reporting: Act as the primary source of truth for Adswerve leadership regarding your book of business. You aggregate updates and provide high-level strategic insights on revenue trends, churn risks, and expansion velocity, enabling informed board-level and executive decision-making.
• Executive Relationship Architecture: Build and maintain resilient relationships with senior client stakeholders (including VP/C-Level); Map complex enterprise organizations to find new budget owners and stakeholders across different business units.
• Integrated Solutions Consulting: Speak confidently to Adswerve’s Analytics & Personalization solutions, and be able to identify potential opportunities for Cloud & Programmatic Media as well, bringing in SMEs to further those conversations. Guide clients on the 'People and Process' shifts required to maximize their Adobe investment.
• Orchestration: Act as the "General Manager" of the account, coordinating between Sales, Product, and Engineering teams to ensure a unified front to the customer when challenges, roadblocks, or opportunities arise.
• Strategic Partner Liaison: Manage high-level relationships with key partners (such as Adobe), advocating for your clients to unlock beta opportunities and advanced support, and collaborating to drive “create” and “co-sell” opportunities for Adswerve.

Requirements

• 8+ years of experience in Enterprise Account Management, Management Consulting, or Strategic Sales within the SaaS ecosystem.
• Bachelor’s degree in Marketing, Business, Advertising, or equivalent professional experience is preferred.
• Proven history of hitting or exceeding growth and retention targets on a personal book of business.
• A strong conceptual understanding of the Adobe Experience Platform (Customer Journey Analytics, RT-CDP, Adobe Journey Optimizer) ecosystem and how it integrates into the broader MarTech/AdTech landscape.
• Experience selling or consulting on Programmatic/Media (DV360, TTD, SA360, Amazon, Social) and/or Data Science/Cloud (MMM, Propensity modeling, etc.) is a bonus.
• Demonstrated ability to negotiate complex contracts and drive revenue growth (upselling/cross-selling).
• Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences.
• Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation, first-party data strategies).

Tech Stack

• Cloud

Benefits

• Semi-annual bonus potential
• Medical, dental and vision available for employees
• Paid time off including vacation, sick leave & company holidays
• Paid volunteer time
• Flexible working hours
• Summer Fridays
• “Work From Home Light” days between Christmas and New Year’s Day
• 401(k) Plan with 5% company match and no vesting period
• Employer Paid Parental Leave
• Health-care Spending Accounts
• Dependent-care Spending Accounts
• Employer Paid Basic Life Insurance
• Voluntary Life Insurance (Employee/Spouse/Child)
• Employer Paid Short & Long Term Disability
• Employee Assistance Program (EAP)
• Continuing Education Reimbursement
• Employee Referral Bonus Program
• Monthly Remote Work Stipend
• New Hire Office Equipment Reimbursement