Contract Renewal Manager

Role Overview

• Supports client retention strategies by managing the end-to-end contract renewal process for existing financial institution partners.
• Coordinates renewal activities across internal stakeholders, including Account Executives, Finance, Legal, Compliance, and Operations to ensure accurate pricing, terms, and documentation.
• Engages directly with partner institutions to present renewal proposals, explain contractual terms, and facilitate timely execution of agreements.
• Manages multiple concurrent renewals, prioritizing deadlines, approvals, and deliverables to ensure renewals are completed on time.
• Partners closely with relationship managers and account executives, providing renewal expertise and execution support while not owning the overall account relationship.
• Prepares renewal proposals, contract documentation, and supporting materials; ensures accuracy and completeness prior to execution.
• Maintains accurate records related to renewals within CRM and tracking systems, ensuring documentation and approvals are properly recorded.
• Provides internal and external communication related to renewal status, risks, and escalation items as needed.
• Analyzes renewal outcomes and contributes to process improvements, including retention metrics, scorecards, and early warning indicators.
• Supports organizational initiatives related to contract renewal standardization and client retention strategies.
• Maintains working knowledge of Elan products, services, contract structures, internal policies, and applicable regulatory requirements relevant to renewals.

Requirements

• Experience supporting contract renewals, contract management, or client-facing operational roles within financial services, banking, credit unions, or partner-based business models.
• Strong project management and organizational skills, with the ability to manage multiple concurrent renewals involving legal, financial, and operational complexity.
• Demonstrated ability to coordinate across cross-functional teams, including Account Executives, Finance, Legal, Compliance, and Operations.
• Comfort engaging directly with external financial institution partners to present renewal terms and facilitate agreement execution.
• Business and contract-oriented mindset, with familiarity reviewing pricing, contractual terms, and renewal documentation.
• Working knowledge of internal policies, procedures, and regulatory requirements applicable to financial services and contract execution.
• Strong problem-solving skills and the ability to identify risks, escalate issues, and support timely resolution.
• Effective verbal and written communication skills, with the ability to convey complex information clearly to internal and external stakeholders.
• Ability to support client retention objectives without responsibility for new sales, prospecting, or ownership of ongoing client relationships.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law