Provides senior-level project leadership for complex, cross-functional initiatives supporting Dealer Services collateral and/or auto lending (including indirect lending) programs
Owns delivery from intake through implementation, aligning stakeholders across business, operations, compliance/risk, and technology to drive measurable outcomes
Leads large and/or highly complex initiatives with multiple workstreams; develops integrated project plans, resource alignment, dependency management, and governance to meet commitments
Drives end-to-end stakeholder alignment across Dealer Services, Product, Sales/Field, Operations, Technology, Compliance/Legal, Risk, and vendor/partner teams; escalates and resolves issues to keep delivery on track
Leads project initiation sessions and facilitates working forums; ensures clear scope, requirements, acceptance criteria, and decisioning throughout the lifecycle
Partners with content owners and control functions to deliver compliant collateral and communications; manages versioning, approvals, controlled distribution, and change impacts
Develops and maintains project artifacts (charters, RAID logs, status reporting, cutover/runbooks, readiness checklists) and provides executive-ready communications and recommendations
Coordinates implementation readiness (training, job aids, dealer enablement, operational procedures) and validates operational adoption post-launch; identifies opportunities to improve processes and reduce cycle time

Bachelor's degree, or equivalent work experience
Eight to ten years of experience in project management activities
Strong organizational and analytical skills
Advanced knowledge of project management
Ability to identify and resolve exceptions and to analyze data
Excellent verbal and written communication skills
Experience with Dealer Services collateral (dealer enablement materials, program guides, disclosures, job aids) and content governance/controls (versioning, approvals, controlled distribution)
Auto lending knowledge, including indirect lending and dealer channel operations
Experience delivering initiatives in a regulated environment with Compliance/Legal/Risk review and approval workflows
Proficiency with JIRA/Confluence (or similar) and writing requirements (user stories, acceptance criteria)
Hybrid Agile/Waterfall delivery experience; ability to lead across multiple workstreams and drive dependency management

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Dealer Services Project Manager

Key skills