Be responsible for the benefits administration for client’s employees located in EMEA region
Resolves cases and enter benefits data in the system for our client’s employees
Collaborates with the client to resolve requests they may have related to a service or an escalated employee issue
Works daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees
Processes reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
Works with Excel Calculation sheets
Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications
Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective
Provides creative solutions to continuously improve and optimize client delivery
Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required
Opportunity to oversee and coach others with regards to a specific project and/or process
Contributes to and leads projects utilizing standard project management disciplines
Takes an active part in Process Transition from Client to Strada office, as required.

English Language – C1 Level is required (CEFR scale or equivalent)
German Language – C1 level is required (CEFR scale or equivalent)
At least 3 years of experience in Benefits Administration/HR Administration/Payroll area
Extensive analytical and problem-solving skills
Strong attention to details
Good understanding of delivering an outstanding customer experience
Understands the project life cycle and deployment governance
High level exposure in fast paced environment
Great Time management skills
Experience in MS Office is a must
Very Good knowledge of MS Excel
Working experience in Benify or SHARP (SAP HR) system would be an asset
High level of self-motivation and proactivity is required
Spotless record and strong ethos

Benefits Administration Delivery Analyst, German Speaker

Key skills