Senior Client Success Manager, Strategic Accounts – Capital Markets Segment, Auto/Asset Finance

Role Overview

• Responsible for managing FIS’ largest Capital Markets client across their product portfolios
• Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client
• Strategic Planning: Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date
• Value Realization: Ensures FIS is delivering the stated business objectives and client is achieving desired ROI
• Team Coordination: Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements
• Client Engagements: Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors
• Commercial Partnership: Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities
• Contractual Visibility: Understands contractual obligations with regard to resources, roles and responsibilities
• Account Performance: is an expert on that client’s impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs
• Client Advocacy: Represent the client’s voice internally, ensuring their needs and concerns are addressed as well as managing various escalations
• Client Health Monitoring: Understands overall client health to proactively identify risks and opportunities.
• Reporting & Documentation: Maintain accurate and timely documentation in various systems to support reporting and leadership visibility

Requirements

• Deep understanding of the full asset finance lifecycle, including credit application, underwriting, funding, servicing, collections, recoveries, remarketing, and end‑of‑term processes across indirect, direct, and lease portfolios.
• Knowledge of key operational and regulatory requirements specific to asset‑backed lending and auto finance (e.g., title management, UCC filings, dealer management, Fair Lending standards, repossession & remarketing compliance, loss‑mitigation practices).
• Familiarity with asset finance technology ecosystems, including loan origination systems (LOS), contract management/servicing platforms, payment processing workflows, dealer portals, and integration points across credit bureaus, DMV/title systems, and third‑party data providers.
• Knowledge of regional accounting rules
• Experience in Client Success, Client Service/Support, Account Management, or similar roles
• Ability to clearly articulate business value to various stakeholders within clients’ organizations
• Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
• Strong communication/presentation skills and confidence in all levels of customer engagement/situations
• Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

Benefits

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits