Provide first level customer service/ technical solutions in regard to client products.
Build and maintain positive customer relations by offering personalized solutions.
Strive to exceed expectations.
Ensure requests are handled appropriately by coordinating with various functions within the company.
Schedule service calls and follow up with customers/clients.
Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
Responsible for accurate data input using prescribed applications.
Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
Answer inbound/outbound customer queries.
Approaches problems flexibly and can adapt and modify approach without compromising outcome.

Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
Minimum high school degree.
A degree or certification in technology is a plus.
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Must be at least 18 years old
Excellent communication/comprehension skills in English and French.
Able to communicate clearly and effectively, both written and verbal (in required language)
Ability to type 30 wpm and successfully pass our language/grammar screening
Excellent home internet hardwired.
Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.
iOS, Smartphone, Tablet, PC or Mac experience
Professional and/or personal technical troubleshooting experience
Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others.
Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time.
Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology.

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Paid training
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary
Positive and supportive environment

Technical Customer Support Specialist

Key skills