Collaborate within the Cloud Services Centre of Excellence to deliver accurate, high‑quality work in line with SOPs, management directives, and customer requirements.
Build and maintain strong relationships with internal and external customers, suppliers, and service providers locally and internationally.
Plan, prioritise, and manage end‑to‑end transport and shipment activities using CW1 and legacy systems to meet KPIs, milestones, and delivery deadlines.
Read, interpret, and action operational instructions, while proactively resolving issues related to documentation, cost calculations, load sizing, and operations.
Communicate effectively (written and verbal) with customers, team members, and external stakeholders—including airlines, shipping lines, and transport providers—to resolve issues and obtain required information.
Support the Team Lead with day‑to‑day operations, contribute to process improvements, and assist with additional tasks or projects as required.

Industry experience in Freight Forwarding (Air and/or Sea) is essential.
Strong communication, customer service, operational, and numeracy skills, including the ability to work with monetary values and shipment weights.
Proven ability to plan, coordinate, and deliver outcomes within strict timeframes in a fast‑paced environment.
High proficiency in using multiple technical applications, including Microsoft Office (particularly Excel and Teams) and CargoWise One.

Customer Service Specialist, Control Tower

Key skills