Monitoring and ensure all inquiries are promptly replied and followed up by team member in timely manner avoiding reminders
Monitoring, leading and maintain KPI and milestone achievement to be on the track
Review any incoming Invoice from Vendor side
Coordinate communication with Customer, Carriers and Overseas offices
Responsible to provide quotations as requested by DSV Overseas
Monitoring WIP & ACR are properly input in Cargowise
Encourage team by being a good example to fully comply with rule and regulation set up by management
Perform intervention to solve if any trouble or irregularity case
Oversee to check and review profit & loss

Diploma / Bachelor’s Degree in any discipline but major in transportation, supply chain and logistics is an advantage
Minimum 2-3 years experience in Sea Freight Staff position or minimum 2 years experience in Sea Freight Supervisor position
Good understanding of Sea Freight Business
Good understanding of Customs Clearance process & documentation
Dangerous Goods Regulation knowledge
Ability to multitask and manage multiple shipments simultaneously
Ability to negotiate with Carrier and suppliers
Fluent in English (written and spoken)

Customer Service Supervisor, Sea Freight

Key skills