Associate Director, Clinical Delivery Management

Role Overview

• Maximizes development of staff through guidance, coaching, training, and performance management
• Provides leadership, direction and management to staff related to monitoring, enrollment and/or site management to ensure deliverables are met
• Contributes to operational initiatives and continuous improvement
• Uses metrics, dashboards, and reports to analyze staff performance for compliance, quality, operational and financial delivery
• Serves as a point of escalation for internal and external customers
• Reviews workload, utilization, productivity, and quality for staff in reporting chain
• Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level
• Works closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, clients, and auditors
• Acts as a point of contact for performance related concerns for assigned staff related to monitoring, enrollment and/or site management
• Provides operational oversight and guidance to support prioritization of activities, reviews and monitors the work performed, metrics compliance, and development of contingency plans, among others
• May support fiscal management tasks of projects related to monitoring, enrollment and/or site management
• Support the assessment of overall staff growth and actively participate in the selection and hiring process
• Proactively works to ensure staff retention and turnover rates remain within expected levels
• Ensures all staff follows required training and completes the required documentation
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal, local guidelines, and ICH GCP
• Provides regular compliance updates to management accordingly
• Manages the resource availability and assignment for direct reports, supporting direct reports who ensure assigned projects are suitably resourced and staffing needs are identified in a timely fashion
• Resolving potential resourcing conflicts to facilitate mutually beneficial resolutions
• Liaises with resourcing management on active awarded and proposal project assignments
• Participates in cross-organizational initiatives; champions change management and implementation of initiatives
• Identifies needs and makes recommendations for process improvement and efficiencies
• Supports staff in marketing activities, client presentations and proposal/Bid Defense development
• Participates in audits of clinical trial management delivery and prepares others for participation in audits

Requirements

• Bachelor’s degree or equivalent combination of education, training, and experience
• Master’s degree or life sciences degree preferred
• Familiar with Good Clinical Practice/ICH E6 (R2) Guidelines and/or other applicable regulatory requirements
• Familiar with monitoring, enrollment and/or site management procedures preferred
• Familiar with project risk and issues management
• Experience interacting with key stakeholders and sponsors, including experience handling conflict and difficult conversations
• Ability to persuade and influence at all levels, demonstrate strong negotiation skills, organizational skills, and problem-solving skills
• Comfortable making tough decisions
• Familiar with management of utilization, resources, hiring targets and productivity metrics
• Ability to teach, train and mentor employees of all levels to achieve project, departmental, personal, and organizational goals
• Familiar with financial concepts as related to forecasting, project budgeting, and proposal generation
• Requires strong presentation, written and verbal communication, documentation, and interpersonal skills as well as a team-oriented approach
• Demonstrate understanding of the workflow process, roles and responsibilities of multiple functional areas, and ability to work across those functional areas
• Ability to understand, explain and communicate project concepts and put into detailed plans
• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)
• Demonstrates ability to leverage Analytical Data Visualization Tools to drive performance, operational efficiency, and decisions
• Knowledge of Lean Six Sigma preferred
• Must demonstrate ability to embrace new technologies
• Well-developed therapeutic expertise preferred
• Demonstrated strong leadership, tactical and strategic thinking skills

Tech Stack

• Google Cloud Platform

Benefits

• We are passionate about developing our people, through career development and progression
• Supportive and engaged line management
• Technical and therapeutic area training
• Peer recognition and total rewards program
• Committed to building an inclusive culture – where you can authentically be yourself