Utility Delinquency Specialist, Collections

Role Overview

• Ability to follow strict deadlines
• Prepare collection reporting for portfolio of associations
• Execute Delinquency Process in software system for assigned portfolio
• Review of Delinquency Maintenance module in software system for credit & zero balance accounts
• Prepare accounts for disconnection referral to third party partners
• Correspond with third party providers regarding re-connection upon receipt of payments
• Correspond with residents regarding account balances
• Correspond with site teams regarding delinquent accounts
• Maintain proper back-up and notation on accounts
• Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan
• Other tasks/projects as outlined by department leader

Requirements

• Experience/knowledge of the collection processing highly preferred
• High attention to detail and compliance-oriented mindset
• Proficiency with web-based portals, dashboards, and Excel reporting
• Ability to communicate clearly and professionally with homeowners
• Strong organizational and follow-up skills
• Ability to manage deadlines and multiple workflows simultaneously