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NCC Team Manager at TIAA | JobVerse
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NCC Team Manager
TIAA
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NCC Team Manager
Dallas, Texas, United States of America
Full Time
1 week ago
$77,600 - $91,700 USD
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About this role
Role Overview
Manages a team of Financial Services Consultants
Ensures customer service calls are answered in a timely, efficient and knowledgeable manner.
Monitors staff utilization and implements contingency plans to ensure service levels are being met.
Oversees compliance of supervisory policies/procedures and teams.
Ensures the team's adherence to government, state and organization regulations.
Leads quality/referral call reviews with team members.
Directs team members to achieve performance goals and objectives.
Requirements
3 Years Required; 5 Years Preferred
No Advanced Degree Required, Preferred
FINRA Registrations SRC Indicator: Series 6 or 7; Series 63; Series 26 or 24
3+yrs of work experience
2+yrs of Contact Center or Customer Service experience
Experience coaching and developing contact center teams.
Series 6 or 7 and Series 63 required.
Must obtain your Series 24 or 26 within 120 days.
Benefits
superior retirement program
highly competitive health, wellness and work life offerings
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