About this role

Lead account strategy across a portfolio of key and/or complex accounts to drive profitable growth and retention
Identify and execute opportunities for organic growth, including upselling and cross-selling services
Oversee account planning, forecasting, and performance tracking to ensure financial health and resource optimization
Build and maintain senior-level client relationships, serving as a trusted advisor
Anticipate client needs and deliver proactive, insight-driven recommendations
Ensure consistent delivery of high-quality work that drives measurable client outcomes and satisfaction
Partner with internal teams (e.g., media, strategy, operations) to ensure seamless execution and alignment
Contribute to new business efforts including research, strategy development, and pitch support.

12–15+ years of agency experience in client services, account management, or related roles
Demonstrated success managing complex accounts and driving revenue growth
8+ years of people leadership experience
Experience in media and/or life sciences preferred
Proven track record of building strong client relationships and delivering business impact
Willingness to travel as needed based on client requirements.

Vice President, Client Services

Key skills