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Head of Actuarial Success, Actuarial Success Manager at AKUR8 | JobVerse
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Head of Actuarial Success, Actuarial Success Manager
AKUR8
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Head of Actuarial Success, Actuarial Success Manager
Canada
Full Time
3 weeks ago
Visa Sponsorship
Apply Now
Key skills
Assembly
Communication
Collaboration
About this role
Role Overview
Support our clients on actuarial questions and on the use of our Pricing and Reserving solutions
Collaborate with our actuarial and engineering teams to ensure timely and reliable resolution of requests
Build strong relationships with clients and share their feedback with Product and Engineering teams to improve user experience and platform adoption
Monitor client usage and engagement on the platform to proactively identify risks and growth opportunities
Participate in onboarding new clients through training sessions and support on initial projects
Contribute to client follow-up meetings and adoption workshops to strengthen user engagement with the platform
Build internal knowledge bases tailored to specific business lines and markets
Provide actionable feedback to the Product team to guide development of new features and product improvements
Contribute to optimizing internal processes and strengthening collaboration between ASM, ADS and Engineering teams
Direct clients to self-service resources (documentation, knowledge base, FAQ) to encourage autonomous usage
Promote actuarial and data science best practices in client projects
Work with commercial teams to provide functional support for upsell, cross-sell and renewal opportunities based on client health and engagement.
Requirements
Bachelor's or Master's degree, ideally in actuarial science
Strong understanding of actuarial models, insurance data and predictive modeling techniques (e.g., GLM, GBM)
Excellent interpersonal and communication skills
Problem-solving mindset with a proactive approach to client needs
Highly organized and structured, able to balance reactive support with proactive guidance
Prior experience in insurance pricing roles is not required but will be considered an asset
Proficiency in English. Spanish is a significant advantage; additional languages are a plus.
Tech Stack
Assembly
Benefits
Competitive salary + annual bonus
Health insurance
Retirement savings plan
25 days of annual leave
Commuter/transport allowance
Fitness sessions with ClassPass
IT equipment budget
Training budget
Regular company gatherings and team events
Apply Now
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