Support our clients on actuarial questions and on the use of our Pricing and Reserving solutions
Collaborate with our actuarial and engineering teams to ensure timely and reliable resolution of requests
Build strong relationships with clients and share their feedback with Product and Engineering teams to improve user experience and platform adoption
Monitor client usage and engagement on the platform to proactively identify risks and growth opportunities
Participate in onboarding new clients through training sessions and support on initial projects
Contribute to client follow-up meetings and adoption workshops to strengthen user engagement with the platform
Build internal knowledge bases tailored to specific business lines and markets
Provide actionable feedback to the Product team to guide development of new features and product improvements
Contribute to optimizing internal processes and strengthening collaboration between ASM, ADS and Engineering teams
Direct clients to self-service resources (documentation, knowledge base, FAQ) to encourage autonomous usage
Promote actuarial and data science best practices in client projects
Work with commercial teams to provide functional support for upsell, cross-sell and renewal opportunities based on client health and engagement.

Bachelor's or Master's degree, ideally in actuarial science
Strong understanding of actuarial models, insurance data and predictive modeling techniques (e.g., GLM, GBM)
Excellent interpersonal and communication skills
Problem-solving mindset with a proactive approach to client needs
Highly organized and structured, able to balance reactive support with proactive guidance
Prior experience in insurance pricing roles is not required but will be considered an asset
Proficiency in English. Spanish is a significant advantage; additional languages are a plus.

Head of Actuarial Success, Actuarial Success Manager

Key skills