Support the phased migration of content from SharePoint (Agent Notebook) and other knowledge sources to the Right Answers platform, including formatting, identification and publishing.
Develop and maintain cheat sheets, process guides and best-practice documentation for agents, ensuring clarity, consistency and compliance with standards.
Collaborate with subject-matter experts, process owners and training teams to gather required information and translate complex procedures into user-friendly knowledge tools.
Support knowledge governance by applying taxonomy standards, version control and feedback mechanisms to ensure content is up-to-date and effective.

Proficiency in French, both spoken and written.
Experience in knowledge management, process documentation or training support.
Excellent writing and organizational skills, with the ability to simplify complex processes into user-friendly formats.
Strong technical skills and comfort with Office 365 tools and other technologies.
Ability to deliver high-quality results within established deadlines and flexibility to adjust plans when challenges arise.
Experience in change management and cross-functional collaboration.

Flexible work arrangements
Employee discounts (15% on auto and home insurance, plus discounts on many other products and services)
"Office Essentials" program (up to $400 provided to purchase necessary home office equipment)
Employer matching program for repayment of government student loan programs
Comprehensive retirement savings plan with employer matching contributions
Annual wellness allowance to cover expenses improving health and well-being
Personal days
Tuition reimbursement
Community involvement opportunities

Bilingual Knowledge & Process Consultant

Key skills