Develop and nurture long-term relationships with clients, focusing on retention and loyalty, and implement strategies to minimize churn.
Create and implement policies and actions aimed at improving the customer experience, ensuring that client needs are met effectively.
Work together with clients to identify pain points, collaborating with internal teams to resolve issues and turn negative experiences into positive ones.
Identify and apply strategies that encourage customers to consume more and better, using cross-sell and up-sell techniques to maximize the value delivered.

Proficient in Excel and PowerPoint, with the ability to create impactful reports and presentations.
Experience in customer service and client relationship management, with a focus on problem resolution and customer satisfaction.
Ability to learn new software and tools and adapt quickly to business needs.
Familiarity with networks, the internet, and web servers, as well as a solid understanding of relevant technologies.
Previous experience with Customer Relationship Management (CRM) systems to manage customer interactions and data.
Availability to work on-site in the São Paulo region.

Flexible benefits: we offer multiple options such as meal and food allowances, home office allowance, and childcare assistance.
Health and medical coverage: health plan with national coverage.
Mental health support: partnership with a platform that connects employees to psychologists across different therapeutic approaches. We also provide internal psychological support in partnership with a consulting psychologist.
Physical activity benefits: a national program that provides discounts at thousands of gyms across the country.
Financial wellness: employees have access to a perks and discounts platform to save on thousands of products and services.

Senior Customer Success

Key skills