Customer Service Coordinator

Role Overview

• Provides leadership and support to the Caregivers in Customer Service.
• Assists with the coordination of service for workloads and scheduling.
• Interacts with internal and external partners to provide information and resolve billing and service inquiries for care provided at our Care Sites and Clinics.
• Resolves escalations from patients and internal partners.
• Assist with scheduling and ensuring proper coverage of functions supported.
• Resolves technical and access issues encountered by Caregivers and determines when an escalation to the IT Help Desk is required.

Requirements

• High School diploma or GED
• 2 Years of experience in customer service, collections, or call center environment
• 1 year of experience in a healthcare billing environment
• 3 Years of experience in customer service, collections or call center environment.
• Demonstrates excellent interpersonal and communication skills, including written, verbal and email etiquette.
• Demonstrates advanced computer literacy
• Demonstrates an ability to multi-task
• Demonstrates strong problem solving, conflict resolution and negotiation skills.
• Demonstrated ability to resolve sensitive and complex escalations
• Demonstrates proficiency and knowledge of Microsoft Office applications
• Demonstrates understanding of call center environment.
• Demonstrated experience in a fast-paced production or contact center environment
• Demonstrated proficiency in EPIC
• Demonstrates knowledge of general medical billing, insurance and compliance regulations and billing processes.

Benefits

• generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness