Provides leadership and support to the Caregivers in Customer Service.
Assists with the coordination of service for workloads and scheduling.
Interacts with internal and external partners to provide information and resolve billing and service inquiries for care provided at our Care Sites and Clinics.
Resolves escalations from patients and internal partners.
Assist with scheduling and ensuring proper coverage of functions supported.
Resolves technical and access issues encountered by Caregivers and determines when an escalation to the IT Help Desk is required.
Requirements
High School diploma or GED
2 Years of experience in customer service, collections, or call center environment
1 year of experience in a healthcare billing environment
3 Years of experience in customer service, collections or call center environment.
Demonstrates excellent interpersonal and communication skills, including written, verbal and email etiquette.
Demonstrates advanced computer literacy
Demonstrates an ability to multi-task
Demonstrates strong problem solving, conflict resolution and negotiation skills.
Demonstrated ability to resolve sensitive and complex escalations
Demonstrates proficiency and knowledge of Microsoft Office applications
Demonstrates understanding of call center environment.
Demonstrated experience in a fast-paced production or contact center environment
Demonstrated proficiency in EPIC
Demonstrates knowledge of general medical billing, insurance and compliance regulations and billing processes.
Benefits
generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness