Key skills
Insurance Benefits KnowledgeClaims Process KnowledgeEnrollment Process KnowledgeBilling Process KnowledgeComputer ExperienceHigh Speed Internet UsageIOS or Android Device UsageiOSAndroid
About this role
TTEC is a company focused on creating exceptional customer experiences, and they are seeking a Bilingual Insurance Customer Service Support Associate. In this role, you will work remotely with external brokers to provide support and education regarding healthcare insurance, ensuring a positive customer experience throughout the entire lifecycle.
Responsibilities:
- Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
- Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
- Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets
Requirements:
- 1 year or more of customer service experience
- High school diploma or equivalent
- Recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High speed internet (> 15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in