Bilingual Insurance Customer Service Support Associate

TTEC is a company dedicated to enhancing customer experiences through a blend of humanity and technology. As a Bilingual Insurance Customer Service Support Associate, you will work remotely to support and educate external brokers about healthcare insurance benefits, ensuring a smooth customer experience.

Responsibilities:

• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Requirements:

• 1 year or more of customer service experience
• High school diploma or equivalent
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in