Customer Success Analyst – B2B
Fortaleza, Ceará, Brazil
Full Time
3 weeks ago
$3,638 BRL
No Sponsorship
Key skills
CommunicationCustomer Success
About this role
Role Overview
- Structure and monitor the customer journey (from onboarding to post-project);
- Serve as the focal point for assigned accounts, managing relationships and requests;
- Lead strategic meetings, presenting results and action plans;
- Monitor metrics (NPS, CSAT, churn, engagement) and account health;
- Identify risks and opportunities with a focus on retention and expansion;
- Manage operational routines (scheduling, participants, deliverables, and communication);
- Interface with clients, facilitators, and internal teams.
Requirements
- Bachelor’s degree completed;
- Experience in B2B Customer Success or consulting;
- Experience managing account portfolios and client relationships;
- Knowledge of CS metrics and data analysis;
- Analytical, communicative, and results-oriented profile;
- Experience in project tracking and metrics monitoring;
- Familiarity with communication tools (Google Meet, WhatsApp Business);
- Organized and detail-oriented.
Benefits
- Partnerships and commercial discounts
- Wellhub
- Auxílio Happy
- Development programs