Develop and/or implement small, medium and large information systems projects and improvements using the ServiceNow platform;
Act as a member of a squad alongside other ServiceNow specialists;
Provide technical resolution of incidents in ServiceNow;
Ensure the proper operation of the ServiceNow platform, following development best practices and governance;
Work with autonomy and organization, prioritizing requests according to deadlines and criticality;
Operate in dynamic environments, with the ability to adapt to ambiguous scenarios;
Analyze issues, identify root causes and propose sustainable solutions, involving other teams when necessary;
Support and evolve the platform, ensuring stability and quality of deliveries;
Collaborate with different areas of the company and clarify questions to ensure implementation within required quality standards, aligned with the Business and Tech strategic guidelines.

Solid experience with the ServiceNow platform (ITSM and App Engine; FSM is a plus);
Knowledge of developing portals and applications using HTML5, CSS, JavaScript and AngularJS;
Experience in process automation using resources such as Flow Designer, App Engine, Integration Hub and Automation Engine;
Experience building dashboards and reports;
Experience developing and integrating APIs (REST and SOAP);
Able to perform technical configurations and fixes in the ServiceNow environment;
Ability to analyze issues, identify root causes and define solutions;
Experience in application support, development best practices and quality assurance (code review) and root cause analysis;
Experience managing or tracking requests/projects and interacting with consultancies/partners;
Good communication skills and the ability to interact with different areas of the company;
Organization, autonomy and the ability to operate in dynamic environments with changing priorities.
NICE TO HAVE:
ServiceNow certifications (CSA, CAD, CIS, etc.);
Experience with agile methodologies (Scrum, Kanban);
Degree in Technology/Computer Science or related fields.

Here, your Health is a priority . Medical and dental plan . Medication assistance . Health allowance for family members . Free psychotherapy sessions . Telemedicine and second medical opinion . Free flu vaccine . Health care programs
To support your Nutrition . Meal allowance or local restaurant voucher (depending on work model) . Food allowance . Christmas food allowance
Ensuring Well-being and Quality of Life in all aspects of life . Gym and fitness studio memberships . Home office allowance (hybrid and remote work models) . Pet health plan . Birthday day off . Up to 40% discount on our products . Employee association (agreements and partnerships, multi-brand store, TotalPass gyms, courses and much more!) . Travel and accommodation program
For the Family, our most precious asset . Childcare assistance . Child nutrition credit . Nanny assistance . School supplies assistance . Legal, psychological and social guidance . Support for non-traditional parents . Extended parental leave (180 days for mothers and 120 days for fathers)
Mobility for your on-site commute . Transportation voucher and parking (hybrid and on-site models)
Security for protection and financial peace of mind . Life insurance . Support in the event of the death of parents . Private pension plan . Payroll-deductible loans *****Benefit packages are configured according to eligibility rules.

ServiceNow Developer, Specialist I

Key skills