Business Analyst – Automation & AI, Staff

Role Overview

• Develop tools and applications that help the team improve efficiency (e.g., TM Financial Logs WebApp, TM Attrition Mover, automated dashboards)
• Find new ways to get things done using automated processes and AI integration
• Create automated scripts for recurring tasks (Birthday/Anniversary emails, CSAT surveys, Time Off Errors monitoring)
• Build automation solutions for crossmatch reports (WD/SFR, Teamcards vs SFR, Client Time vs Compliance, Actuals vs Invoice)
• Leverage AI and prompt engineering to automate data analysis, report generation, and insight extraction
• Develop AI-powered solutions for CSAT analysis, trend identification, and predictive analytics
• Create / maintenance for scorecards in Google Studio with automated data pipelines
• Create automated reports for monitoring or to prevent errors across all BSA processes
• Integrate multiple data sources (Fieldglass, SAP, Workday, Kandji, Certinia) to eliminate manual data entry
• Design and implement APIs or connectors for seamless system communication
• Assist in administrative procedures for onboarding processes (to ensure new hires get their equipment and credentials on time through automated workflows)
• Develop self-service tools and portals for common requests and processes
• To present information regarding automation opportunities and ROI for MBRs
• Serve as a point of contact for IT, Development, and business teams for technical solutions and escalations
• Document and standardize the different automated solutions and technical procedures within the area in the knowledge repository

Requirements

• University Degree in Computer Science, IT, Data Science, or related fields
• 1+ years of Experience leading automation projects and developing technical solutions
• 1+ years of Experience working with Relational and non-relational Databases
• 1+ years of Experience and strong knowledge of programming languages: Python, JavaScript (React, NextJS, NodeJS), or JAVA
• 1+ Experience with Web Service Development (REST and SOAP), experience using SOAP UI, Postman, or similar API tools
• Experience on version control: Git
• Proven experience with AI tools, LLMs, and prompt engineering (ChatGPT, Claude, OpenAI API, or similar)
• Experience building web applications, automation scripts, and data pipelines
• Experience with workflow automation tools and RPA concepts
• Strong understanding of system integrations and API development
• Enthusiastic, team player who is delivery-oriented, takes responsibility for the team's success, and strives to continually learn and improve
• Possess critical thinking, self-discipline, and time management skills
• Ability to work independently, and flexibility to multi-task and adapt to changing business needs
• Proactive, takes ownership, and steps in where needed
• Strong analytical, problem-finding and problem-solving skills with focus on automation opportunities
• Exceptional attitude towards working in a team and being collaborative in all aspects of work
• Excellent interpersonal, communication and leadership skills
• Strong technical background. Willing to learn new skills and technologies to deliver the best solutions
• Ability to translate business processes into technical automation solutions
• English Level: B1 high or above
• Mandatory.

Tech Stack

• Java
• JavaScript
• Next.js
• Node.js
• Python
• React
• RPA
• SOAP

Benefits

• Private medical and life insurance from day one
• Budget for professional growth (certifications)
• Schedule flexibility.
• Extra bonus based on performance.