Business Operations Analyst

Role Overview

• Serve as the primary point of contact for the sales team regarding deal structuring, pricing, and best practices.
• Review and approve sales proposals and contracts for accuracy, completeness, and compliance with company policies (e.g., pricing, terms and conditions).
• Provide guidance on complex business scenarios, non-standard terms, and pricing exceptions, recommending solutions aligned with partnership strategy and Value Management guidelines that balance partner needs with company objectives.
• Identify opportunities to simplify and automate deal desk processes, improving efficiency and reducing sales cycle time.
• Develop and maintain deal desk policies, procedures, and best-practices documentation.
• Contribute to the development and improvement of sales tools and systems (e.g., Salesforce).
• Act as a bridge between Sales, Value Management, Finance, Legal, and Operations to ensure continuous progression of deals.
• Provide training and support to the sales team on deal desk processes and policies.
• Develop and maintain reports on deal desk metrics, including opportunity volume, cycle time, use of commercial levers, and approval rates.
• Analyze business data to identify trends, opportunities, and potential risks.
• Present findings and recommendations to sales leadership and other stakeholders.
• Inspire and empower others by prioritizing your own and your colleagues' well-being.

Requirements

• Education: Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Experience: Experience in Deal Desk, Sales Operations, Finance, or a similar analytical role, preferably in a B2B SaaS or technology environment.
• Languages: Intermediate or advanced English required for daily use in a global environment.
• Technical Skills:
• High proficiency in Salesforce.
• Strong Excel skills (pivot tables, VLOOKUPs, data analysis).
• Interpersonal Skills:
• Excellent analytical and problem-solving skills with strong attention to detail.
• Strong written and verbal communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
• Ability to work in a fast-paced, dynamic environment, managing multiple priorities simultaneously.
• Proactivity and autonomy.
• Strong business acumen and understanding of sales cycles.

Benefits

• WELLHUB: Free Gold+ plan with access to thousands of gyms and studios, digital fitness programs, and online resources for meditation, nutrition, mental health support, sleep routines, and more. You can also add up to 3 family members to your plan so those who matter most have access to well-being resources.
• WELLZ: A comprehensive mental wellness resource. WELLZ offers personalized journeys that combine weekly cognitive-behavioral therapy sessions (52 per year) and on-demand content.
• HEALTH & CARE: Health insurance, dental plan, and life insurance.
• FLEXIBLE WORK: With a work model that prioritizes flexibility, we offer hybrid and remote positions so you have the freedom to work the way that suits you best. The work model for this specific role can be discussed with the recruiter and leadership. When you join, you can also use our home office reimbursement to set up your home workspace.
• PAID TIME OFF: The ability to disconnect and recharge is important. We offer vacation after 6 months of employment + 3 days off per year + 1 additional day off for each year at the company (up to 5 days) + 1 day off during your birthday month.
• PAID PARENTAL LEAVE: Welcoming a new family member is one of life’s most special moments. We want all employees to be truly present and enjoy that time with family, so we offer 100% paid parental leave to all new parents. Birth parents are also entitled to extended leave (Empresa Cidadã) and a ramp-back period, during which they may work part-time while adjusting to the new routine.
• PROFESSIONAL DEVELOPMENT: Access global learning platforms, attend interactive sessions, build your personalized development map, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward both personal and professional success.
• CULTURE: Join a dedicated team that comes together to push boundaries, support one another, and create lasting impact on corporate well-being. We win together, cultivating trust through transparent communication and a culture where every perspective matters.